Shipping Policy

Shipping Address Policy

StreamerLoot.Co is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to StreamerLoot.Co due to an incorrect/undeliverable address, shipping charges will not be refunded. If the customer chooses to have the item(s) reshipped, it will be at the cost of the customer. All missing packages must have a claim filed with StreamerLoot.Co within 4 weeks from the last estimated delivery date for a refund or replacement. 

In the event that StreamerLoot.Co is unable to create a shipping label for the address provided by the customer, we will attempt to contact you for an address correction via e-mail.

Stolen / Missing Package Policy

StreamerLoot.Co promises to ship your order and inform you of a way to track your delivery in a timely manner. However, StreamerLoot.Co will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.

If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with USPS/FedEx/UPS/DHL and file a police report if necessary. StreamerLoot.Co will not issue refunds or replacements once the package is marked as delivered by the courier.

INTERNATIONAL SHIPPING

We offer shipping to many countries outside of the United States. If you country or location is not available at the time of purchase, please contact us so we may figure out the best shipping solution based on your location.

We ship USPS Priority Mail International, USPS First Class Mail International, UPS, DHL, or FEDEX to addresses outside of the United States. Transit on these shipments may take up to 30 days for delivery.

Shipping rates and services will vary depending on item weight, value and customer location. Please checkout your order to view the estimated shipping cost.

IMPORTANT INFORMATION ON INTERNATIONAL CUSTOMS AND DUTIES:

Each customer outside of the United States is responsible for any and all Customs/Duties/Tax fees due. StreamerLoot.Co is NOT responsible for any Customs Fees, Duties or Taxes accrued nor will we be responsible undeliverable items because of a failure to pay said Custom, Duties or Taxes.

In an event of a return or exchange: Shipping costs, Customs/Duties/Taxes are NON-REFUNDABLE for International Orders. If the customer chooses to have the item(s) reshipped, it will be at the cost of the customer.

International Customs Forms

StreamerLoot.Co does not mark items as "Gift" on customs forms nor do we enter a value lower than the actual value of each item purchased. 

International Addresses

StreamerLoot.Co is not responsible for items that could not be shipped to their destination because of a wrong address format or if the contents inside are prohibited in your country. StreamerLoot.Co is NOT responsible for any Customs Fees, Duties or Taxes accrued nor will we be responsible undeliverable items because of a failure to pay said Custom, Duties or Taxes.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If the customer chooses to have the item(s) reshipped, it will be at the cost of the customer.

Unclaimed returns get donated to charity after 4 weeks.